Terms & Conditions

Please read these Terms and Conditions ("Terms") carefully before using the mehans website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Definitions

• "mehans," "we," "us," or "our" refers to mehans Inc., the company providing the services.
• "You" or "User" refers to the individual or entity accessing or using our services.
• "Services" refers to all products, tools, platforms, and services provided by mehans, including but not limited to customer support automation, live chat, chatbots, marketing automation, and related features.
• "Website" refers to mehans.com and any associated subdomains.
• "Account" refers to the registered user account required to access certain features of our Services.

2. Acceptance of Terms

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein. These Terms constitute a legally binding agreement between you and mehans.

If you are using our Services on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

3. Eligibility

To use our Services, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Have the legal capacity to enter into a binding contract
• Not be barred from using the Services under applicable laws
• Provide accurate, current, and complete information during registration

4. Account Registration and Security

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access or security breach
• Be responsible for all activities that occur under your account

We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

5. Service Description and Modifications

mehans provides customer support automation tools including live chat, chatbots, marketing automation, email support, customer retention campaigns, automated notifications, and feedback collection tools.

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation.

6. Payment and Billing

Certain features of our Services may require payment. By subscribing to a paid plan:

• You agree to pay all fees associated with your selected plan
• All fees are exclusive of taxes, which you are responsible for paying
• Subscription fees are billed in advance on a monthly or annual basis
• You authorize us to charge your designated payment method
• Failed payments may result in suspension of your account

Refund Policy: We offer a 14-day money-back guarantee for new subscriptions. After this period, fees are non-refundable except where required by law.

7. Acceptable Use

You agree not to use our Services to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit any content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable
• Engage in spamming, phishing, or sending unsolicited communications
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of our Services
• Use our Services to distribute malware, viruses, or other harmful code
• Scrape, crawl, or otherwise extract data from our platform without authorization
• Resell, sublicense, or commercially exploit our Services without written permission

8. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, software, and code, are the exclusive property of mehans and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use our Services for their intended purpose. You may not copy, modify, distribute, sell, or lease any part of our Services without our express written permission.

9. User Content

You retain ownership of any content you submit, post, or display through our Services ("User Content"). By submitting User Content, you grant us a worldwide, royalty-free, sublicensable license to use, reproduce, modify, and display such content solely for the purpose of providing and improving our Services.

You represent and warrant that you own or have the necessary rights to your User Content and that it does not violate any third-party rights or applicable laws.

10. Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not owned or controlled by mehans. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

11. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MEHANS, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OUR SERVICES.

Our total liability for any claims arising under these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless mehans and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of our Services, your violation of these Terms, or your violation of any third-party rights.

14. Termination

We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason, including breach of these Terms.

Upon termination, your right to use our Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in San Francisco, California, in accordance with the rules of the American Arbitration Association.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our Website with a revised effective date. Your continued use of our Services after such changes constitutes acceptance of the updated Terms.

17. Contact Information